OUR RETURN POLICY
Customer service and satisfaction is our number one priority! We want you to LOVE you Bottoms Up Boutique leggings, in the event that you don’t here are our policies.
All exchanges, including manufacturer’s defects, must be made within 30 days of purchase. All Bottoms Up Boutique Leggings must be unwashed and unworn with tags attached with the exception of defective leggings.
Our customers are eligible to return your leggings back to us for a store credit, and we will pay your shipping by issuing you a prepaid shipping label if you receive the incorrect order from us or you received damaged Bottoms Up Boutique leggings or your Bottoms Up Boutique leggings become defective within 30 days of purchase.
If you are unhappy about the fit, print, or color, you may return your unwashed, unaltered, and unworn Bottoms Up Boutique leggings with tags still attached to us for a store credit. For these returns shipping will be YOUR responsibility.
Bottoms Up Boutique does not offer refunds under any circumstances. Any items sent back to us with customer damage, without the proper forms, and/or without tags (where applicable) will not receive a credit.
We hand check our leggings THREE times before they make it to your door, quality is important to us and we want you to be happy, if you have any questions or concerns please email us at [email protected]
Final Sale Items:
Please note that all Final Sale items are not eligible for a return, exchange or warranty.
HOW TO RETURN:
Please email us at [email protected] with a description of the issue as well as pictures of the defective item. Please also include your order number. Once we have determined you are eligible for an exchange we will issue you a Return Materials Authorization (RMA) number and form and send you a prepaid return label to your email. ONLY manufacturer’s defects are eligible for a prepaid return label. All returned products will be given in-store credit to be used online. All manufacturers defective returns will be given a FREE SHIPPING code to replace your item once your credit appears.
Please Note: Any returned items that are not accompanied by an approved RMA will not be accepted.
Please email us at [email protected] to let us know you need a different pair! Shipping costs for EXCHANGES due to print preference or to change size is the customer’s responsibility. Please ensure your Bottoms Up Boutique leggings have been unwashed, unaltered, and unworn with tags still attached to receive your store credit. All EXCHANGE products will be given in-store credit to be used online. When shipping your EXCHANGE, we recommend choosing a shipping method with tracking when returning your Bottoms Up Boutique leggings. Bottoms Up Boutique cannot be responsible for goods lost or damaged in transit. It can take anywhere from 15-30 days for us to receive your return. Once we have received the returned products, we will inspect them and process a credit for Bottoms Up Boutique leggings within 3 business days.
We strive to make all of our customers happy, if you have any type of issue please always reach out and we will make it right!